Complaints and Appeals Policy

NJEHETR recognises the importance of transparency, fairness and accountability in editorial decision-making.

The journal provides a mechanism through which authors, reviewers and other concerned individuals may raise complaints or appeal editorial decisions.

1. Complaints

Complaints may concern:

Editorial misconduct.
Unprofessional behaviour during manuscript handling.
Undisclosed conflicts of interest.
Breaches of confidentiality.
Suspected research or publication misconduct.
Unfair treatment during the editorial process.

2. Appeals Against Editorial Decisions

Authors who believe that an editorial decision was based on a significant misunderstanding, factual error or procedural irregularity may submit a formal appeal.

Appeals should provide:

Manuscript title and identification number.
The editorial decision being challenged.
A clear explanation of the grounds for appeal.
Supporting evidence or relevant documentation.

3. Submission of Complaints

Complaints and appeals should be submitted in writing to the Editorial Office.

Email: aprehetjournals@gmail.com

4. Assessment

The Editorial Office shall examine complaints and appeals objectively and may request additional information from the parties concerned.

Where necessary, an appropriate editorial representative who was not directly involved in the original decision may be asked to review the matter.

5. Confidentiality

Complaints and appeals shall be handled with appropriate confidentiality and professional discretion.

6. Outcome

The complainant shall be informed of the outcome of the assessment through the appropriate communication channel.

The journal reserves the right to take appropriate action where misconduct or procedural irregularities are established.